Customer Support LLM
LLM powering customer chat support for Acme AI.
Model Metadata
TypeLLM
ProviderOpenAI
Versiongpt-4.1
Owner TeamCX Engineering
Primary Use CaseCustomer support automation
Created10/10/2024
Last Updated01/15/2025
RepositoryGitHub/acme-ai/customer-support-llm@main
Last Commita3f8b2cUpdate prompt templates for better hallucination control
alice@acme-ai.com • 01/15/2025
Risk Tags
HallucinationPIICustomer-facing
Model Risk Score
100
Risk
Overall risk score for this model
AI Risk Score65
Data Risk7
Deployment Risk25
Regulatory Risk0
Usage Risk5
Usage Metrics
Total Deployments
2
Total Daily Requests
18,300
Total Monthly Users
95,030
Recommended Actions
Enable stricter output filters
Reduce hallucination risk by enabling high-sensitivity filters on customer-facing prompts.
Impact: -6 risk points•CX Engineering
Refresh training data
Add recent support tickets to reduce drift.
Impact: -5 risk points•CX Engineering