Support Chatbot – Production
Main customer-facing chatbot
Metadata
ModelCustomer Support LLM
EnvironmentProduction
Regionus-east-1
Endpoint TypePublic API
CriticalityHigh
Owner TeamCX Engineering
Consumers
Web AppMobile App
RepositoryGitHub/acme-ai/customer-support-llm@main
Usage Statistics
Daily Request Volume
18,000
Monthly Active Users
95,000
Monitoring Metrics
Avg Latency
220ms
P99 Latency
800ms
Availability
99.2%
Hallucination Rate
2.3%
Safety Incidents
2
Bug Incidents
4
Regulatory Exposure
GDPR
Deployment Commits
Recommended Actions
Enable stricter output filters
Reduce hallucination risk by enabling high-sensitivity filters on customer-facing prompts.
Impact: -6 risk points•CX Engineering